Delivery in the UAE:

Customs and Import Duties:

Shipping Address:

Order Tracking:

Shipping Fees:

Shipping Time:

• For customers in the UAE, delivery typically takes 1-3 business days.
• Free shipping is available for orders exceeding a specific amount (details provided on our website).

• International orders may be subject to customs duties or taxes, which are the responsibility of the customer.
• Please ensure you are prepared to cover any applicable charges before placing an order.

• Please ensure the address provided during checkout is accurate. The company is not responsible for delays or issues caused by incorrect delivery addresses.

• Once your order is shipped, you will receive a tracking number via email to monitor your order’s journey.
• Please allow up to 48 hours for tracking information to update after the order has been shipped.

• Shipping is included in the product price. There are no additional shipping fees at checkout.

• Standard shipping times range from 5-7 business daysdepending on the destination.
• Delivery times may vary due to factors such as location, customs processing, or any shipping delays, but we always strive to get your order to you as quickly as possible.

• Orders are typically processed within 2-4 business days.
• All orders are processed and shipped through standard delivery team.

The order is considered accepted for processing only after payment confirmation.

Payment for the product can be made by the following methods:

• Online payment via available payment systems on the website (bank cards, Visa, MasterCard, and others).
• Online payment via the Ziina app, integrated into the checkout process.
• Cash payment at delivery via Ziina: The Buyer may choose to pay at delivery by scanning the barcode generated during the checkout process and completing the payment through the Ziina app during delivery.

Company Responsibility:

Damages and Issues:

Refunds:

Return Process:

General Conditions:

• Refunds are only issued in cases of confirmed product defects or if delivery conditions have been violated.

• Please inspect your order upon receipt. If you receive a damaged, defective, or incorrect item, contact us immediately to resolve the issue.

• Once your return is received and inspected, your refund will be processed within 10 business days.
• Processing times may vary depending on your bank or payment provider.

• To initiate a return, please contact us at Frombotacouture@gmail.com.
• We will provide instructions and a return label. Items sent back without prior authorization will not be accepted.
• Return Address: UAE, Dubai, Business Bay, The Sterling West, 303.

• Returns are only accepted for items purchased through our online store.
• You may request a return within 7 days of receiving the product.
• Returned items must be in their original condition (unworn, with tags, and in original packaging).
• Exceptions: Custom-made items, gift cards, and discounted products are non-returnable.